Smart Reviews Manager – Review & Reputation hub for UK Small Businesses

Smart Reviews Manager is a comprehensive review and feedback platform from Code-Flux in Oxfordshire, built for UK small and medium-sized businesses that rely on trust, local reputation and repeat customers. It helps you collect, manage and showcase customer reviews with simple, automated and AI-supported workflows.

What Smart Reviews Manager does

Smart Reviews Manager is an end-to-end review and feedback hub that automates how you ask for reviews, handle unhappy customers and showcase your best feedback on your website and marketing channels.

Review collection: Automated email review requests (with follow-ups), direct feedback links, QR codes and hosted public forms for on-site and in-person reviews.
Management & moderation: A central dashboard for all reviews with queues for pending approvals, 4–5 star reviews waiting to be published and a dedicated resolution area for 1–3 star feedback.
Resolution first: Low-rated feedback is routed into a resolution workflow where you can track status, add notes and request revised reviews once issues are resolved.
AI-powered enhancements: AI Response Assistant to generate on-brand replies, plus AI theme and impact insights so you can see recurring positives, pain points and the effect of resolution.
Reputation marketing: Review Wall widget, review badges and testimonial management to promote your best feedback on your website and social channels.
Analytics & reporting: Trends in review volume, ratings and sentiment over time, including resolution impact and exportable PDF reports.
Business settings & compliance: Manage business details, branding, links to platforms such as Google, Facebook and Trustpilot, and handle GDPR data access/deletion with built-in tools and policy pages.

Who it’s for

Smart Reviews Manager is designed for UK small businesses that live and die by their reputation – especially local service providers in and around Oxfordshire.

Tradespeople and home services
Mortgage and finance professionals
Salons, barbers and beauty services
Pet services and local care providers
Cafés, takeaways and local food businesses
Any small business that depends on 5-star reviews and word-of-mouth

How the review flow works

You add customers (or complete a job/appointment) in Smart Reviews Manager.
The system sends a branded review request email, with optional follow-ups if they don’t respond first time.
The customer is guided to your review funnel, where they can leave feedback via a simple feedback form.
Happy customers leave 4–5 star reviews, which you can approve, respond to and publish to your Review Wall and badges.
Unhappy customers (1–3 stars) are routed into the resolution area, where you can track the issue, reply, put things right and request a review revision.
Analytics and AI insights show how many issues you’ve recovered, how your rating is trending and which themes are driving satisfaction or complaints.

This flow keeps positive experiences visible while giving you a structured, trackable way to rescue unhappy customers and protect your reputation across Oxfordshire and the wider UK.

Plans & pricing

Business — £50/month or £500/year

5 000 emails/month
Unlimited contacts/jobs
Automated follow-ups & customisable templates
QR codes & website widgets
AI responses, analytics & reports
Priority support & more

Arrange a live demo

See Smart Reviews Manager in action

Below is a live example of the Smart Reviews Manager badge and review button as used by Code-Flux. This is exactly the style of widget your own customers would see on your site – and it also collects real reviews for your business to power your local reputation in Oxfordshire and beyond.

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Implementation & onboarding

We handle setup for you — connecting your review platforms, configuring your initial email templates and funnels, and embedding your review wall and badges into your website.

You get a simple login, a short walkthrough and clear documentation so you and your team can start requesting reviews and resolving issues from day one.